Return and refund policy
We try hard to ensure that you are happy with your purchase at unuk.es. However, if for whatever reason you are not happy with our products within the 14 days following the successful delivery of your order, you may request a refund of the item(s) purchased. The product(s) must be returned to us in perfect condition, accompanied always by the original invoice. In such scenario, you will be responsible for the shipping of the returned item(s) back to unuk.es. Shipping charges on returned merchandise are at the customer’s expense. Items lost in transportation while being returned will not be compensated for. Refunds for returned merchandise will be made to the original purchaser’s credit card within two weeks after the product(s) have been returned to unuk.es. Please note that additional duties and/or taxes, beyond the ones stated on the initial purchase, will not be refunded. For countries within the EU, VAT will be included in the refund.
In case you need to contact us regarding a return or a refund, you can do so by writing us at firstname.lastname@example.org or calling us at (+34) 696.034.582
We manually double-check every item we ship to our customers. However, in the unfortunate case the item(s) you received from us happens to be faulty, we will guarantee an exchange for the same type of product(s), subject to availability. Shipping of the faulty item(s) back to unuk.es, as well of the new product(s) replacing the faulty one(s) will be handled and taken care by unuk.es. If instead of an exchange you prefer a refund for the faulty item(s), this can also be arranged and completed within the 7-day period following the successful delivery of the faulty item(s) to our facilities.